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New AudioFetch App Features: Rapid ReFetch & New In-App Support

By | AudioFetch News | No Comments

We’re continually looking to improve the AudioFetch app to make it more useful for our customers and the AudioFetch App users. We are excited to announce two new features that help listeners to have a more efficient and seamless experience in those rare instances that something isn’t working properly: Rapid ReFetch and In-App Support.

Rapid ReFetch

AudioFetch Rapid ReFetch App Feature

Whether you’re using your own local WiFi network or AudioFetch Express’s built-in wireless network, you may on occasion experience a drop in WiFi signal. These things happen. Previously, the listener would have to close and relaunch the AudioFetch App.

With the new Rapid ReFetch feature, AudioFetch detects the loss of connection and provides a single button to ReFetch the audio stream. This feature takes the burden off the listener to take steps to reconnect.

In-App Support

AudioFetch In-App Support Feature

The second App update involves improved In-App Support to the user. Periodically, the AudioFetch app may run into an issue connecting besides wireless network issues. There are a variety of reasons this may happen, and in the rare case that it does, the listener is required to perform some action to get reconnected. 

With the new improved In-App Support feature, AudioFetch detects the rare situation of a failed connection and gives the user feedback to fix the issue. The app automatically detects the issue and provides simple step-by-step instructions directly within the app for resolving it. Regardless of the listener’s technical ability or knowledge of smartphones, they can easily follow the simple instructions to resolve the issue on their own, without requiring additional support. 

Both of these new features are now available in the latest Apple and Android AudioFetch apps. If you have any questions about these new features or other aspects of AudioFetch wireless audio streaming solutions, we’re here to help! Drop us a line, call us at 844-HI-FETCH, or schedule an appointment at your convenience.

AudioFetch On-Demand Product Overview Webinar

AudioFetch On-Demand Product Overview Webinar

By | Business | No Comments

Want to better understand the features and benefits of wireless audio streaming for your business? Unsure which AudioFetch solution is right for you? Then you need to check out our Product Overview webinar.

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In this brief webinar video, AudioFetch CEO Tim Depumpo walks you through the numerous features and benefits of our technology and discusses how various businesses are using AudioFetch to improve guest experience. Tim also talks about each of the AudioFetch wireless audio streaming solutions in detail, pointing out the unique capabilities and which businesses and organizations find them most useful.

Click the link below to access the video and learn more about our commercial wireless audio streaming solutions.

If you have specific questions or are ready to get started now, call us at 1-844-HI-FETCH (1-844-443-3824) or schedule an appointment with our team.

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New App Customizations: Branding and Personalizing Your AudioFetch App

By | AudioFetch News | No Comments

We’re continually looking for ways to improve the AudioFetch app and make it more useful for you and your customers. Today, we’re excited to announce a number of new customization features, which allow you to brand and personalize the app, making it more useful for your business and your guests. 

AudioFetch App Customization

Following are the seven new customization features available now for your AudioFetch app:

Change the App Title

Specify an App Title, which will appear on the widget that displays when the device is on a lock-screen mode. This will remind your listeners that they’re connected and listening with your business, using a name they’re familiar with. 

Add Your Logo 

Replace the AudioFetch logo with your business’s logo in two spots: at the very top of the app, and in the center of the app screen. This helps you better connect with your guests by continuing to build brand recognition for your business, and making the app more familiar to your guests.

Add a Custom Background

You can now change the entire background of the app to display a custom image or customer color of your choosing. This feature is useful in further familiarizing guests with your brand and setting the right tone while they are at your facility. 

Add Custom Channel Icons

Previously if your facility was using more than one audio source, the channels were simply displayed “Channel 1,” “Channel 2,” etc. Now you can customize those icons to better represent what is streaming on each audio channel, making it easier for guests to find what they want to listen to.

For example, if you’re streaming audio from TVs playing CNN, ESPN and Comedy Central, you can upload the respective logos for each channel. 

Add Custom Splash Page

Display a custom banner or video before the app opens. Use this page to reinforce your brand message or promote events, deals or specials that are currently happening at your establishment.

Link to Your Website

To drive traffic to your business or organization’s website, you can now add a hyperlink under the hamburger menu dropdown, found in the top left corner of the app. 

Link to a Custom PDF Document 

Add a hyperlink to a PDF document under the hamburger menu dropdown, found in the top left corner of the app. You can use this PDF link in numerous ways:

  • Share important business information, such as event programs, fitness class schedules or menus. 
  • Announce specials, discounts, upcoming events or other promotions. 
  • Add a custom message or any other content that you’d like to share. 

All of these customizations are available through The Doghouse configuration management portal, which every customer has access to at no additional cost or monthly fees!

If you have any questions about customizing the AudioFetch app or using it to engage with your customers, we’re happy to help! Drop us a line, chat with us, or call us at 1-844-443-3824.

*Note: App customizations are only available for AudioFetch Signature Series products and AudioFetch Express. 

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Introducing a New Breed of Wireless Audio Streaming – AudioFetch Home

By | AudioFetch News, Home Audio | No Comments

As more people stay home these days, we realize that entire families are struggling to maintain a peaceful and enjoyable home experience. Sharing a small space can be difficult (heck, even sharing a big space for this long is tough!).

We knew that our technology could help, and so we’ve come up with a new breed of wireless audio streaming product — AudioFetch Home.

Drawing on our 15+ years in the commercial space, AudioFetch Home is a home wireless audio solution designed to help families and couples hear better in their house, reduce distractions, and create a more high-tech environment.

How can you use AudioFetch Home?

  • Turn the TV up as loud as you want or need without distracting your family
  • Listen to TV in bed without waking your partner
  • Hear the TV sound while working out in your home gym
  • Hear more clearly without the use of hearing aid
  • Enhance your home theater or gaming setup for an innovative viewing experience
  • Host outdoor movie nights in your yard without disturbing the neighborhood

However you want or need to use it, AudioFetch home let’s you quickly and easily stream TV audio over WiFi.

With winter coming on fast, we’re all going to be spending even more time at home. Make that time more enjoyable with AudioFetch Home! Order yours online today!

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How to Measure AudioFetch App Usage

By | General, AudioFetch News | No Comments

Do you know how often your customers and guests are using AudioFetch? What channels are most popular? Which ads are they engaging with? Understanding how your customers use AudioFetch allows you to make improvements and better understand your return on investment.

Every AudioFetch customer is provided access to cloud-based metrics showing usage of your AudioFetch audio over WiFi streaming system. The usage metrics are available at no additional charge within The Doghouse, our easy-to-use management portal.

Let’s take a look at each of the reports provided, and how you can use them for your business:

Sessions Per Day

- AudioFetch Audio Over WiFi

The Sessions Per Day report shows total sessions and unique sessions per day during the selected time frame (note: time frame can be specified in the upper right corner of any reporting view).

Look for trends in the data that indicate if any specific days of week are more popular than others. Compare these trends to other occurrences: Did you have a big event at your location? Was there a game or some other TV event happening that day? Do these numbers coincide with sales or other activity at your business?

Cumulative Listening

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On the Usage Metrics Dashboard, you can view a pie chart of Cumulative Listening Time. This chart shows every listening session that occurred during the selected time period. By clicking on any of the individual segments, you can dig into each individual listening session to understand more about how long the session lasted, what channels the person listened to, what device they used, location, whether any ads were displayed, and other details.

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Session Length

- AudioFetch Audio Over WiFi

The Sessions Length Report shows the average length of time for all listening sessions during a single day, the maximum listening time and the minimum listening time.

Top 5 Channels

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The Top 5 Channels report shows the most popular channels by total minutes your users spent listening during the selected time frame.

Use this report to help you choose what to show on the various TVs, and help optimize channel placement within your location. For example, if the majority of people listen to Channel 23, but this is only playing on one TV tucked in a corner, you should consider moving that station to a more prominent TV.

Individual Session Details

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Every single listening session is listed with numerous details, such as duration, location, device type, App Version, etc. Clicking on the “Details” link for any single entry provides more info on that session, including Channels listened to and a map of where they listened.

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These session details can be extremely useful for troubleshooting issues by device type, carrier, App version or location. If a user is having problems connecting to the wireless audio streaming, it could be that they’re using an old version of the AudioFetch app. Identifying this quickly and simply having them to upgrade the App can save you time, hassle and create a better customer experience.

Our free Usage Metrics allow you to better understand the return you get from your AudioFetch system, and improve the experience your guests have when using wireless audio streaming. For more tips on getting the most from AudioFetch, read our articles “How to Promote AudioFetch at Your Business,” “Customize Your AudioFetch App” and “How to Run Ads Through AudioFetch’s Ad Portal.”  If you have additional questions about how to get the most from your AudioFetch, please don’t hesitate to contact us!

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AudioFetch App First to Reach 50K Downloads on Google Play

By | AudioFetch News | No Comments

We’re excited to announce that the AudioFetch app has reached 50,000 downloads on Google Play! AudioFetch is the first app in the wireless audio streaming industry to reach this milestone.  

The AudioFetch App, available for Android and Apple phones and tablets, allows customers and guests to hear audio from TVs or any audio sources in real-time when the facility installs an AudioFetch system. AudioFetch is ideal for listening to muted televisions at fitness centers, sports bars or public waiting rooms, or to provide assistive listening, or translation services, in churches, universities, theaters or any other public meeting areas. Users simply download the AudioFetch app, connect to local wifi, select their channel and start listening!

AudioFetch avoids noise pollution by empowering those individuals that want to hear the public audio while keeping ambient noise down for those that do not.:

Love it We switched to Audiofetch in the gym I manage and it has worked great! Everyone loves how clear the sound comes through. We had one issue with one members phone so I emailed them and within about 10 minutes I had a response with how to fix it. Great product, great application, and great customer service. What more could you ask for?” Jamie R.  

“We are taking audio from our adult class and our worship service…. to AudioFetch and people in the auditorium can start the App on their phones and hear everything in Spanish. It’s an amazing set up.” Pastor Mike L.

“This app is great! I use it for the gym and just recently found out that a bar close by has this also.” Google User

“The app works great. There was a setting in my phone that was keeping the display on, but when I emailed support, I received a response within 24 hours and with detailed instructions. Very impressed with their customer service! The app now works like it should.” Alexandra M.

“We use AudioFetch in our company gym so multiple TVs aren’t blaring their content simultaneously. After 3 years, this solution is still reliable and embraced by all of our users.” Hans E.

“By far the most reliable low latency live audio broadcast system out there. Customer support, although rarely needed is second to none :-)” Ben M.

Thank you to all of our amazing users and customers for helping us to reach this milestone! It’s our mission at AudioFetch to revolutionize and simplify assistive listening, helping more people stay present and connected in their current environments. We’re so pleased to have helped these 50K people hear better, and look forward to helping another 50K+ more!

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Build Community with Theater Translation

By | Theater | No Comments

We live in a multi-cultural global society with large populations in every country speaking Spanish, Chinese, Tagalog, Vietnamese, Arabic, French, Korean, English and hundreds of other languages. Yet, while we may seem so different from our foreign neighbors, we are intrinsically alike as we share similar emotions, concerns, intellect, and desires. We just express them differently.

One of the best ways to bring community together is through art – painting, sculpting, music, dance, and especially theater. Theater performances use various types of cultural language – verbal language, body language, costumes, and music. Some of the meaning an actor expresses in another language can be understood by gestures, facial expressions and movement. However, without understanding verbal language there is only partial understanding and much of a play, performance, or speech can be lost. For a complete artistic experience, a translator is needed.

A translator in a theater may sound like a terrible idea. Who hasn’t been annoyed by someone talking behind them in a theater?  The solution is to use a system that streams audio over wifi, sending a one-way audio broadcast to a user’s smart device via an app. A translator can speak only to those audience members who need to hear the event in another language through ear-buds. It’s a wonderful way to bring the audience in tune.

An assistive listening device for theaters that streams audio to your audience members’ smart devices means no need for additional hearing assistive devices, upgrades or care. AudioFetch solutions can connect with the wifi service already at the theater – without any wiring or bulky equipment. All the audience members have to do is download the AudioFetch app to their smartphones and listen. It’s an economical and simple audio solution that could grow your attendance while creating a stronger community.

If you would like to learn more about theater and auditorium hearing solutions with AudioFetch, contact us today!

*3rd party translation software or service required

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Get Creative with a Portable PA System for Business

By | Uncategorized | No Comments

Are you looking for a distraction-free PA system for your business? One that is portable, convenient, and affordable? The simplicity of the AudioFetch FetchExpress may be exactly what you need. With it’s simple design and ease of installation the FetchExpress can help keep communication with your customers, guests and team clear and effective.

How does it work?

Our portable PA system streams audio from a single source to anyone listening through the AudioFetch app on their smartphone or tablet. No complicated AV systems or bulky listening devices required.

FetchExpress connects seamlessly to your existing WiFi, so installation is simple and doesn’t require a mess of cords and plugs. The device also comes with a built-in WiFi function, turning you into a walking hotspot for outdoor or en-route use.

With options for broadcasting your voice with a directly-connected or wireless microphone, you are assured a quick and easy way to communicate without distractions for your listeners or others. If you need to broadcast from several sources, you can easily pair multiple FetchExpresses together or use our AudioFetch Signature system for up to 256 inputs.

All the listener needs to do is download the AudioFetch app to get started. We provide marketing material for your venue to let people know that AudioFetch is available and how to use it.

Who can use it?

There are many businesses that can benefit from an AudioFetch system, from houses of worship and tourism companies to warehouses and educational facilities, and everyone in between! Some of the creative uses include:

With a Portable PA system you can minimize distractions to ensure clear and direct communication with the people who need to hear it most.

The AudioFetch PA system helps businesses transform how they interact with their guests, customers and staff, leading to enhanced customer experience, improved productivity and increased revenue. It brings a personal touch to the end user while enabling the broadcaster to scale their operations. What more could you want? Contact us today for more information.

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The Benefits of a Personal PA System

By | Business, Churches, Dining, Education, Fashion, Fitness Centers, Hearing Assistance, Music, Restaurants, Sports Bars, streaming, Tour Guides, Waiting Rooms | No Comments

Whether you’re a factory manager, a tour guide, a minister or a sports bar manager, you understand the importance of keeping your people happy. Information is today’s currency, and there is so much of it, coming so quickly, that being able to convey and understand critical information is of top importance.

Communication is essential, whether between your business and employees, or your clientele. This can mean different things depending on your business; saving time, eliminating distractions or simply providing an impeccable experience. Whatever your goals are, an audio streaming solution could help you get there faster.

Have you ever presented at a business conference in a cavernous lecture hall or noisy convention center? How much time is spent trying to get the microphone or AV system working and repeating Q&A responses so that people in every corner of the room can hear? What if you could take advantage of smart phone technology, and everyone could stream audio from your presentation in real-time? You wouldn’t be competing with conversation in the back of the room, noise from the hall, or general din of a busy convention center. Your presentation just became more productive and efficient.

Maybe you’re expanding your business and need to train employees at your new location, but last-minute installation and finishing are still going on. If you used a personal PA system with built in wifi, your new team could follow you around the store, warehouse, or office without worrying about the distraction or disruption of the other work going on. Your employees will be trained in less time, saving you money.

Construction sites and factory floors are notoriously loud. Bring in new people or guide investors around the site and have a productive conversation despite all that’s going on. You will know they aren’t missing any of the important points.

Maybe you work with the public – education, fitness instruction, giving tours at a local museum or botanical garden, auctioneering, hosting book club at the library, guiding field trips through a nature preserve or historical site. Streaming your instruction with a wireless audio guide system will give your students and clients a better, deeper experience without interrupting or distracting others, and maybe even save your voice.

Does your church serve the hearing impaired? Let them listen in real-time with personal PA technology. Do you have a cry room or nursery separate from the sanctuary? Mothers and caretakers can keep up on the sermon without waking the babies. You can tend your flock in a way that meets their needs.

Additionally, you’re not limited to streaming your own voice. Maybe your business or agency would benefit from streaming music, or pertinent content. Anxious patients in the waiting room? They can stream soothing music. Bored citizens waiting for their number at the DMV? Offer audio from TVs mounted throughout the room, or a review of traffic laws while they wait.

Perhaps you want to provide some of the benefits of music to your employees, without allowing a free-for-all when it comes to internet streaming. This technology can offer a variety of options, pre-selected by you or your management team.

If this is something that would help your business increase productivity and efficiency, or create happier, more satisfied clients, Fetch Express is one option to consider. Contact us at AudioFetch for more information.

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How to Stream TV at the Gym – Just in Time for the New Year’s Rush!

By | Uncategorized, Fitness Centers | No Comments

Why is it that you can a get wireless mouse, thermostat, or even a security system, but you can’t watch TV at the gym without being tethered to an Elliptical machine?

While it’s not impossible to carry a tablet with earbuds through the gym, the pros (choosing what you want to watch, being able to pause when you want, etc.) may not outweigh the cons (having to actually carry around a tablet at the gym!). Wireless audio streaming could help give your gym an edge on the competition and add an unexpected perk for your members – just in time for the New Year rush.

If a member is just popping in for a quick cardio session, larger gyms will have them covered with most StairMasters, ARC Trainers, and spin bikes already tuned in to a set of channel-locked mounted TVs. However, wireless audio streaming devices transmit audio from any connected television to a smartphone or tablet using a wifi connection, allowing members the freedom to move from weights to cardio to stretching without unplugging or reprogramming.

At AudioFetch, we’re helping businesses every day make their clients happier with wireless audio options. System installation is easy and compatible with any WiFi system, and the no-hassle phone app is simple to use and easily customizable to any customer base. Not only can you tailor the colors, banner, and title, but you can also promote new products, specials, and upcoming events.

Most recently, California Family Fitness installed AudioFetch in all 19 of its Sacramento-area locations, allowing its members to hear TV audio while moving throughout the gym and elevating an already amazing company to the next level!

Contact us today for more information about how AudioFetch can help you better serve your customers!