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How to Measure AudioFetch App Usage

By | AudioFetch News, General | No Comments

Do you know how often your customers and guests are using AudioFetch? What channels are most popular? Which ads are they engaging with? Understanding how your customers use AudioFetch allows you to make improvements and better understand your return on investment.

Every AudioFetch customer is provided access to cloud-based metrics showing usage of your AudioFetch audio over WiFi streaming system. The usage metrics are available at no additional charge within The Doghouse, our easy-to-use management portal.

Let’s take a look at each of the reports provided, and how you can use them for your business:

Sessions Per Day

The Sessions Per Day report shows total sessions and unique sessions per day during the selected time frame (note: time frame can be specified in the upper right corner of any reporting view).

Look for trends in the data that indicate if any specific days of week are more popular than others. Compare these trends to other occurrences: Did you have a big event at your location? Was there a game or some other TV event happening that day? Do these numbers coincide with sales or other activity at your business?

Cumulative Listening

On the Usage Metrics Dashboard, you can view a pie chart of Cumulative Listening Time. This chart shows every listening session that occurred during the selected time period. By clicking on any of the individual segments, you can dig into each individual listening session to understand more about how long the session lasted, what channels the person listened to, what device they used, location, whether any ads were displayed, and other details.

Session Length

The Sessions Length Report shows the average length of time for all listening sessions during a single day, the maximum listening time and the minimum listening time.

Top 5 Channels

The Top 5 Channels report shows the most popular channels by total minutes your users spent listening during the selected time frame.

Use this report to help you choose what to show on the various TVs, and help optimize channel placement within your location. For example, if the majority of people listen to Channel 23, but this is only playing on one TV tucked in a corner, you should consider moving that station to a more prominent TV.

Individual Session Details

Every single listening session is listed with numerous details, such as duration, location, device type, App Version, etc. Clicking on the “Details” link for any single entry provides more info on that session, including Channels listened to and a map of where they listened.

These session details can be extremely useful for troubleshooting issues by device type, carrier, App version or location. If a user is having problems connecting to the wireless audio streaming, it could be that they’re using an old version of the AudioFetch app. Identifying this quickly and simply having them to upgrade the App can save you time, hassle and create a better customer experience.

Our free Usage Metrics allow you to better understand the return you get from your AudioFetch system, and improve the experience your guests have when using wireless audio streaming. For more tips on getting the most from AudioFetch, read our articles “How to Promote AudioFetch at Your Business,” “Customize Your AudioFetch App” and “How to Run Ads Through AudioFetch’s Ad Portal.”  If you have additional questions about how to get the most from your AudioFetch, please don’t hesitate to contact us!

How To Improve Factory Tours with Wireless Tour Guide Systems

By | Tour Guides | No Comments

Factory tours are a great way of getting a variety of people to see how your company works and the incredible people you have on your team. Potential investors, students, government inspectors, new employees, and more could all benefit from an insightful look into the workings of your factory.

The factory environment, however, is not always the most conducive to tour groups. The constant hum of machines, various safety hazards, narrow walkways — these challenges can make it difficult for tour guides to hear and be heard. To make the tour experience as valuable and enjoyable as possible, a wireless tour guide system helps to address the three key challenges of factory tours:

Noise on the Factory Floor

If there’s a great deal of noise in the factory, you may spend a lot of time shouting at your guests which can make them uncomfortable as they strain to hear you and could cause you to eventually lose your voice.

Worst of all, your visitors may miss part of what you are saying, especially if you have a small crowd where people have to stand behind others or when you have to turn away to lead them. If your visitors can’t hear you, they could lose interest or miss important information that you’re trying to pass along.  

Tour Safety

Given strict government regulations of manufacturing and factory work, safety issues can also be a concern for tours. You might need to keep visitors out of sensitive areas and away from machinery, and this is something that needs a reminder each time you move on.  

Also, members of the group might wander off or go to the restroom and get separated from their group – this is especially true with groups of students. It would be helpful to have a way to communicate with them so that they find their way back to the group.  

Not Disturbing Your Staff

While some areas of your workplace may be noisy, other areas may be quiet places where employees are concentrating on their work.  Hearing a tour guide speaking loudly could be disruptive. You’ll want to keep your voice low so you don’t disturb anyone and this can present another hearing problem for your tour group.

One way of overcoming all of these hearing issues is to use an audio tour device that can stream audio directly to a user’s mobile device, allowing them to  hear every word via headphones or earbuds. You’ll never have to shout above the noise, and if you have to speak quietly, your guests will still be able to hear you by turning up the volume on their mobile device. Plus, because they use their own phones or tablets, you don’t have to worry about upkeep on clunky or outdated devices. It’s the perfect solution.

If you’d like to hear more about how AudioFetch products could improve your factory tours, as well as other benefits to your employees, contact us!

Building Community Through Hearing Assistance

By | Hearing Assistance | No Comments

A new study at Cigna reveals that loneliness is at epic proportions in the United States. The UCLA Loneliness Scale indicated that nearly half of all Americans feel alone; older adults with hearing loss feel isolated, but Gen Z is the loneliest of all. The article suggests that getting enough sleep and exercise can help combat loneliness.

The best way of dealing with loneliness is to have a sense of community. Learning, work, and friendship are important aspects of living a full life and not understanding another person’s language or having trouble hearing them creates isolation. Without language translation or hearing assistance, people tend to congregate in their own groups and this creates exclusion. However, there are many locations for community building already in place: schools, churches, senior centers, sporting events and the workplace, to name a few. The key is to create social and cultural inclusion so that everyone feels welcome and understood.

Beyond addressing loneliness, there are benefits of cultural and language inclusion. It’s been proven that children who are taught in their own language learn faster and make better grades, and companies with inclusive policies have higher earnings.

A sporting event bypasses cultural and language barriers as well as hearing impairments, and sharing a game can bond a group. Audio streaming for bars and restaurants is a great way to include everyone, no matter which team they are rooting for. Not only that, many adults do not wish to admit that they have a hearing impairment as it implies disability, so offering an audio solution that helps groups to bond can make it easier for those with hearing disabilities to feel safe to ask for what they need.

To create stronger community at church and help to overcome language barriers, the congregation can use assisted listening devices for churches to translate the entire sermon into the non-dominant language so that parishioners understand what it’s like to hear in a language that they may not fully understand. Plus, those with hearing impairments can feel more included if they are able to use an audio streaming device with earbuds so that they don’t miss a word of the service no matter what language it’s in.

We hope that you will help to address the issue of loneliness by entering into a community or creating one that will show kindness to others. If you’d like to learn more about how our audio solutions could help, contact us.