We hold a very high standard for customer service. While our products are easy to install, sometimes our clients still need some extra support to help with unrelated issues like wifi troubleshooting – and we are there for them! Our install at the New Richmond Area Centre was no exception. With the slogan, “Health, Fitness and Fun for all ages,” the New Richmond Area Centre offers a variety of programming options for kids, families, teens and adults. With over 6000 members, AudioFetch was the perfect audio streaming solution for this dynamic community Centre, bustling with activity and audio tastes.
We sat down with Kayla Bertram, Workplace Wellness Manager at the New Richmond Area Centre to talk about the Centre’s experience with AudioFetch:
AudioFetch: What is the best part about being able to stream audio through the Centre? How does it benefit your team and your members?
Kayla Bertram: Members no longer have to rely on having a CardioVision attached to their machine and hoping that it works. There was a lot of confusion in our facility over the fact that you had to be moving the machine for the CardioVision to turn on – with AudioFetch we no longer have to worry about adjusting the antennas to get the channels to come in clearly – they are all crystal clear and available right on the user’s device. For my team this means no more messing with CardioVisions to get them to work for members, and for members it means they will be able to listen to the TV (and hear it clearly) no matter which machine they choose.
AF: What has been the reception with AudioFetch at the Centre?
KB: Mostly it’s nice for me because I have less people complaining about the old system not working, and more [members] who are perfectly content with AudioFetch and no longer complain about the old system. Once a [member] has downloaded and successfully used AudioFetch – they seem content.
AF: What was your experience working with AudioFetch and installing the system? Can you briefly explain the WiFi issues and how AudioFetch helped to resolve them?
KB: I’m not a super nerd when it comes to technology, but I’d like to consider myself at least somewhat technologically inclined. So for me, set up was super simple. Pretty much plug and go. We did have some issues in the beginning getting AudioFetch to connect to our wifi and having to reset the system every single day. It was definitely a process to get it figured out, however Albert and Tim were INCREDIBLY helpful. These guys stand behind this product 100% and will do anything to help you get the problem fixed. I honestly cannot thank them enough for helping me through the process and getting everything to work like it should. We do not have an IT person at our facility so it was challenging for me to figure this out alone and Tim and Albert were able to help me get it up and running.