Happy guests make for happy bar and restaurant owners. That’s because happy guests come back more often, and when they do, they spend 67% more than first-time customers. So how do you keep guests coming back (and ultimately spending more)? You might say by providing high quality of food and drinks at affordable prices. And you’d be right. But that’s not the full story. Guests are also looking for a comfortable environment for spending time with friends and family. They’re also looking for entertainment options, things that make dining out different than at home.
Local, live audio streaming provides both of these benefits, leaving customers more satisfied and increasing likelihood of repeat visits. Here are five ways that local audio streaming improves your guest’s experience.
1. Not Too Loud, Not Too Quiet
Local audio streaming is the Goldilocks of sports bar sound systems. They turn a guest’s phone into a personal listening device, allowing them to make the sound volume just right without inconveniencing other guests. Everyone wins!
2. A Little Something For Everyone
Speaking of everyone being winners, guests also have the option to choose their preferred game or program. Maybe Dad prefers football but Son likes hockey. Or Wife wants to watch the big game but Husband just wants to catch up on highlights from several sports. No more fighting over remotes!
3. More Productive Staff
When wait staff have to continually turn the sound up and down, turn TVs on and off, and flip through channels, they’re wasting time that could be spent taking orders, running food or checking on other customers. Being able to offer an app to listen to TV at the bar puts the power of sound in the customer’s hands, freeing your staff up to provide better service.
4. Family-Friendliness
Taking the family out to eat is a treat. A pleasant evening can quickly turn stressful, however, if the kids aren’t happy. Allowing kids to tune into a game or movie playing on a TV can help to extend that pleasant evening a little longer, making it a more enjoyable experience for the entire family.
5. Fantasy Sports Friendliness
People that play fantasy sports often have players on multiple real sports teams. With local audio streaming, they can easily switch from game to game see how each of their players is doing.
Offering your customers a unique and customize-able experience increases their satisfaction, and the likelihood that they’ll come back again and again.
